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Module 12 : Work Planning
'Failing to prepare is preparing to fail', Benjamin Franklin. This clich may be old, but like all old clichs, contains a lot of distilled wisdom. As a PA, work planning plays an important role in the successful execution of your duties.In this module you will learn: How to plan your work into a schedule The importance of proper work planning Things you should avoid when planning your work How to structure your plans for improved efficiency12.1 IntroductionIt's important to prepare a work plan pr...
Lessons
- Module 1: Introduction to the PA Course
- Module 2 : Diary Management
- Module 3 : Business Letter Writing
- Module 4 : Composing Faxes, Memorandums and Emails
- Module 5 : Telephone Skills as a PA
- Module 6 : Hotel and Travel Arrangements
- Module 7 : Filing Systems
- Module 8 : Time Management Skills
- Module 9 : Invoicing/Petty cash
- Module 10 : Customer Care
- Module 11 : Customer Complaints Management
- Module 12 : Work Planning
- Module 13 : Document Presentation and Proofreading
- Module 14 : Confidence Building Module
- Module 15: Typing and audio skills to proficient level or further if you already touch type/Audio transcribe
- Module 16: How to Organise Effective Meetings
- Module 17: How to use Microsoft Outlook
- Module 18: How to use Excel - the Basics
- Module 19 : How to use PowerPoint (Basics)
- Module 20 : Word Processing with Microsoft Word
- Module 21 : Customer Communication and Reception Skills