Module 11 : Customer Complaints Management

1. Module 11 : Customer Complaints Management
   We have now established that customer care is an integral part of the job function of a PA. Unfortunately, you will not be able to keep every person happy no matter what you do. You must be prepared to do your best for each customer. Having a valid, tried and tested complaints procedure is important for your organisation and the stability of your job. In this module you will learn: How to handle customer complaints Understand and execute a proper complaints procedure What should be av...
2. Admin, PA and Secretarial Diploma Module 11 - Includes Quiz