Module 10 : Customer Care

1. Module 10 : Customer Care
   'Quality is not what you put into a service or product; it's what a customer gets out of it' Peter Drucker Customers fund a company and your livelihood, so it is very important that you keep them happy. As a PA, you will be the first line of contact for most customers, so the company reputation can depend on your ability to create a good impression. You should always try and surpass a customer's expectations. In this module you will learn: The importance of customer care Your role as ...
2. Admin, PA and Secretarial Diploma Module 10 - Includes Quiz