Module 3 : Customer Service Skills/ Personal Qualities Required

In this module you will learn: Why customer service is so important in this field How to offer a high level of customer service What skills you will need to do this Why going the extra mile for your customers is well worth the effort How to plan your time effectively How you can improve your communication skills 3.1: Customer Service The average events manager finds himself or herself being pulled from place to place on a daily basis. In many industries, you'll ...