Module 21: Communication Skills and Dealing with Customer Complaints

Student Objectives To identify and practice the appropriate communication skills necessary for a professional appearance To know and understand what bad communication habits are, how you can identify them, and what you need to do instead To know the appropriate protocol to handle complaints from clients and staff, and how to act and behave accordingly To be able to identify when the appropriate time is to let a client go due to their inappropriate behaviour To learn how to leave ...