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Module 06 : Meeting Clients and Your Behaviour in Clients’ Homes/Workplaces
Student Objectives To know how to properly present yourself to your clients To understand how to act professionally in a home To understand how to act professionally in a commercial setting To understand how to communicate with your clients verbally To understand how body language works 6.1 Introduction You have established or will be establishing a cleaning business. A part of your business means meeting clients and having correct behaviours in place when it comes to w...
Lessons
- Module 01: Finding Your Career
- Module 02 : The Different Types of Cleaning Jobs
- Module 03 : Cleaning Equipment
- Module 04 : Chemical Safety and Competence
- Module 05 : About The Job
- Module 06 : Meeting Clients and Your Behaviour in Clients’ Homes/Workplaces
- Module 07 : Keyholding and Alarm Codes for Cleaners
- Module 08 : Cleaning Techniques & Standards Expected
- Module 09: Cleaning Products & Clothing
- Module 10 : Food Kitchen Cleaning
- Module 11 : Commercial Kitchen Cleaning
- Module 12 : Bathrooms & Toilets
- Module 13 : Hospital / Medical Practice Cleaning
- Module 14 : Office Cleaning
- Module 15: Industrial Cleaning Equipment
- Module 16: Green & Steam Cleaning
- Module 17: Pressure Washing & Machine Sweeping
- Module 18: Reporting Procedures
- Module 19 : Cleaning External Surfaces/Areas
- Module 20 : Dealing with Non-Routine Waste
- Module 21: Communication Skills and Dealing with Customer Complaints