Module 4: Interpersonal Skills for handling difficult People

Objectives Develop personal skills and resilience for dealing with difficult people Understand how to overcome conflict and move towards negotiation Learn how to create effective relationships in life and at work Discover how to extract as much information as possible by actively listening Demonstrate how to use body language in your favour 4.1 Introduction Getting in touch with difficult people can be a tough. It involves dealing with our own insecurities and the b...