Module 1: Developing an understanding of human behaviour

Objectives Understand the six universal human needs and how they drive individual behaviour. Learn how to incorporate Transactional Analysis communication skills in the workplace to reduce conflict and increase effectiveness. Be able to recognise and minimise counterproductive workplace behaviour. Grasp the importance of employee recognition, appreciation and autonomy for productivity and work quality. Understand the demotivating and motivating factors influencing productivity in the workpl...