Module 8 : Electronic Customer Service

By the end of this chapter, you will have learned: The advantages and disadvantages of electronic customer service What "Netiquette" is The do's and don'ts of sending emails How to provide effective customer service electronically 8:1 Advantages and Disadvantages of Electronic Customer Service Each passing day, the internet gains more users. This means that a couple of billion people are currently using the internet, making it the biggest platform to market y...