Module 6 : Face to Face Customer Service

In this module you will learn: How to create a positive first impression How to use your body language to communicate effectively About other forms of non-verbal communication How talking down your competition can have a negative effect on your image 6.1: Meeting Customers Face to Face The key to meeting your customers face to face and having a successful meeting is to know everything you can about them. You should be prepared for their questions, have an u...