Module 5 : Customer Retention: How to Get Them Back

In this module you will learn: How to provide an effective after sales service What to do when the customer is wrong Why you should take time out for complaint management How to listen to and effectively deal with complaints Why you need to show empathy with a complaining customer 5.1: Providing Effective after Sales Service Earning and maintaining customer loyalty has become an important objective for most modern businesses. One tool used to achieve this...