Module 4 : Communicating effectively

Customer rapport is one of the key building blocks of business success.  What is it and how do you create it? In this module, you will learn Why rapport is important to customer relationships Some simple techniques for building rapport How to use Active Listening The importance of body language How to use body language effectively How to end a customer interaction positively 4.1 What is customer rapport? There’s a well-known saying in the business world: ...