Module 1 : Introduction

An introduction to customer care In today's competitive world, good customer care can mean the difference between success and failure, but providing it demands knowledge and skill.  In this module, you'll learn why customer care is so important and the basic principles behind delivering it.In this module, you will learn:What customer care isWhy it's important to provide good customer careWhy customer care promotes business successThe importance of managing customer expectationsHow to measur...