Module 1: How Service Roles have Changed

Module 1: How Service Roles have Changed
What you will learn in this module: Learn how sales and service roles have changed and the new opportunities this presents for business Understand the relationship between service, selling and upselling. Investigate the benefits of a change in mind-set to step into the new roles Get to grips with the new reality of informed customers and how this impacts business processes Investigate how the alignment of roles and channels can be re-imagined for maximum effectiveness. ...
Converting Leads Module 1 - Includes Quiz