Module 3: Aggression in Others

1. Module 3: Aggression in Others
   Objectives Learn how to deal with angry people, in a calm and effective manner; Learn how to be assertive and communicate your needs, without aggression; Learn how to remain calm during conflicts and prevent emotional overload; Learn how to create win-win resolutions, which resolve conflicts and create harmony; Learn how to build rapport with others, to prevent conflict and create cohesion. 3.1 Introduction Dealing with angry people can be difficult, at the best of tim...
2. Conflict in the Workplace Module 3 - Includes Quiz