Duration:
0.75 hrs
Complaints Handling Certification
Complaints Handling
It is a popular idea that bad news spreads faster than good news. When a customer encounters a bad service, such a person is most likely to tell ten other people about their bad experiences. Hence, the need for proper complaints handling as a recovery process. Proper complaints handling allows for a second chance to put things right for your customers.
In most cases, the customer is key, and losing one could result in you losing many more. You are expected to carefully listen to the customer, admit your faults, accept responsibility, apologise to them and try to resolve their issues. However, whatever is done to resolve such issues should be acceptable within your company guidelines and policies. It is imperative to see complaints as opportunities, in order to make customers feel better about your products and services and also generate repeat business. Another thing to note is that, when complaints are not handled properly, it could make or break your business. In order to avoid this, this course will guide you towards better complaints handling procedures.
You will learn about:
- Why complaint handling is good for business
- The effects of complaint handling on customer satisfaction
- How to effectively handle customer complaints
- The importance of proper complaints handling
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Who can take the Complaints Handling Certification course?
There are no entry requirements to take the course.
What is the structure of the course?
The course has 1 module and should take 1 hour to complete, although students can spend as much or as little time as they feel necessary on the module.
Where/when can the course be studied?
The course can be studied study at any time and from any internet-connected device.
Is there a test at the end of the course?
Once you have completed the module there is a multiple choice test. The questions will be on a range of topics found within the module. The test, like the course, is online and can be taken at a time and location of your choosing.
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