Module 5 : Conflict Resolution

ObjectivesCauses of workplace conflictDifferent conflict styles including interdependence, competition, personality clashes etc.Conflict behaviours and resolution strategies; interest-based relational approachIdeas and insights on transforming negative workplace experiences into positive experiences5.1 IntroductionQUOTE'Peace is not the absence of conflict, but the ability to cope with it'Teams comprise people with different personalities, egos and behaviours. Clashes, conflict and confrontation...