Module 2 : The Crucial Role of Communication Skills in Effective Leadership and Management

ObjectivesWhy strong communication skills are crucial to workplace successEffective communication strategies for managersActive listening skills (barriers to listening and tips to listen actively)Body language, posture, gesturesVoice modulation2.1 IntroductionQUOTE“The art of communication is the language of leadership' James HumesHuman beings need interpersonal skills in order to communicate effectively with each other at home as well as in the workplace. Interpersonal skills help workers relat...