Caring for Your Customers’ Needs Certification

Caring for Your Customers’ Needs Certificate

 

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Duration:
1 hrs
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Course FAQ

Who can take the Caring for your Customers' Needs Certification course?

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There are no entry requirements to take the course.

What is the structure of the course?

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The course has 1 module and should take 1 hour to complete, although students can spend as much or as little time as they feel necessary on the module.

Where / when can the course be studied?

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The course can be studied at any time and from any internet-connected device.

Is there a test at the end of the course?

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Once you have completed the module there is a multiple choice test. The questions will be on a range of topics found within the module. The test, like the course, is online and can be taken at a time and location of your choosing.

What is the pass mark for the final test?

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The pass mark for the test is 80%

What happens if a user fails the test?

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If the user doesn’t pass the test the first time, they will have two further opportunities to take the test after extra study.

How long does it take to complete the Caring for your Customers' Needs Certification course?

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We estimate that the course will take about 1 hour to complete in total, plus an additional 10 minutes for each of the end of module tests.

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