Module 8 : Passenger Announcements and Communication Systems

By the end of this chapter, you should be able to: Understand the different ways of communicating with passengers Understand how to communicate with the flight crew Know how to adapt your tone of voice to specific situations Learn why you are the person who will keep others calm Understand the need to maintain clear communications at all times 8:1 Passenger Announcements & Communication Systems There are several different passenger announcements the cabin crew make on behal...