Module 21: Customer Communication and Reception Skills

In this module you will learn: The importance of customer communication skills The most important reception skills How to handle tasks at work efficiently What to avoid and how to overcome problems with customer communication 21.1 Your Guide to Effective Communication You can depend on the fact that successful businesses know how to treat their customers. ‘Courteous treatment will turn a customer into a walking advertisement' J.C. Penney While most organisations are we...