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Module 14: Confidence Building
You will learn How to improve your confidence at work How you can benefit from improved confidence What to expect when your confidence improves Signs of lack of self-confidence 14.1 Introduction Self-confidence is the belief that we have in our abilities and in ourselves. The levels of self-confidence that we experience can vary according to the situation. This is why we sometimes find ourselves lacking in confidence at certain moments and enjoying higher confidence du...
Lessons
- Module 01: Introduction to the Business Administration Course
- Module 02: Diary Management
- Module 03: Business Letter Writing
- Module 04: Composing Faxes, Memorandums and Emails
- Module 05: Telephone Skills as a PA
- Module 06: Hotel and Travel Arrangements
- Module 07: Filing Systems
- Module 08: Time Management Skills
- Module 09: Invoicing and Petty Cash
- Module 10: Customer Care
- Module 11: Customer Complaints Management
- Module 12: Work Planning
- Module 13: Document Presentation and Proofreading
- Module 14: Confidence Building
- Module 15: Typing and Audio Skills
- Module 16: How to Organise Effective Meetings
- Module 17: How to Use Microsoft Outlook
- Module 18: How to Use Excel - The Basics
- Module 19: How to Use PowerPoint - The Basics
- Module 20: Word Processing with Microsoft Word
- Module 21: Customer Communication and Reception Skills