Module 11: Customer Complaints Management

In this module you will learn: How to handle customer complaints Understand and execute a proper complaints procedure What should be avoided when dealing with complaints The importance of a good complaints procedure 11.1 Introduction We have now established that customer care is an integral part of the job function of a PA. Unfortunately, you will not be able to keep every person happy no matter what you do. You must be prepared to do your best for each customer. Ther...