Module 05: Telephone Skills as a PA

In this module you will learn: How to make phone calls and speak in a professional tone Tips on how you should communicate with people over the phone Mistakes that should be avoided while communicating on the telephone How to conduct business and represent your company over the phone 5.1 Introduction Telephone skills are crucially important to the success of any business. Customers often form an opinion - or even judgement - of your company based on a single phone ca...