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Module 6 : Meeting Clients and Your Behaviour in Clients' Homes/Workplaces
Student Objectives How to properly present yourself to your clients How to act professionally in a home How to act professionally in a commercial setting How to communicate with your clients verbally To understand how body language works 6.1 Introduction You have established or will be establishing a cleaning business. A part of your business is meeting clients and displaying correct behaviour when working in their homes or workplaces. The following examines a few conce...
Lessons
- Module 1: Finding Your Career: A Job in the Cleaning Corps
- Module 2 : The Different Types of Cleaning Jobs
- Module 3 : Cleaning Equipment
- Module 4 : Chemical Safety and Competence
- Module 5 : About The Job
- Module 6 : Meeting Clients and Your Behaviour in Clients' Homes/Workplaces
- Module 7 : Keyholding and Alarm Codes for Cleaners
- Module 8 : House Cleaning
- Module 9 : Cleaning Products & Clothing
- Module 10 : Food Kitchen Cleaning
- Module 11 : Commercial Kitchen Cleaning
- Module 12 : Bathrooms & Toilets Cleaning
- Module 13 : Hospital/Medical Practice Cleaning
- Module 14 : Office Cleaning
- Module 15: Industrial Cleaning Equipment
- Module 16: Green & Steam Cleaning
- Module 17: Pressure Washing & Machine Sweeping
- Module 18: Reporting Procedures
- Module 19 : Cleaning External Surfaces & Areas
- Module 20 : Dealing with Non-Routine Waste
- Module 21 : Running an Ironing Service
- Module 22 : Starting Your Own Cleaning Business
- Module 23 : Marketing a Cleaning Business
- Module 24 : Taking on Staff
- Module 25 : Communication Skills and Dealing with Customer Complaints
- Module 26 : Business Insurance, Equipment & Tax