Module 25 : Communication Skills and Dealing with Customer Complaints

Student Objectives To identify and practice the appropriate professional communication skills To know and understand what bad communication habits are, how you can identify them and what you need to do instead To know the appropriate protocol to handle complaints from clients and staff, and how to act and behave accordingly To be able to identify when it is appropriate to let a client go due to their inappropriate behaviour To learn how to leave the service of a client 25.1 ...