Working in the Service Industry

The service industry is wide and diverse in nature. It involves companies that do not use raw materials to manufacture physical goods. The industry plays a major role in many economies worldwide, contributing a large percentage of revenue generated. It is also a major employer across the globe.

The good news is that anyone can work in the service industry. Even without prior experience and educational background, you can work in the service industry. However, if you’d like to take up a professional career in the industry, it is recommended that you study a relevant course to kick off your career in the sector.

This course has been designed to help you learn everything you’d want to know about the service industry and working in it. It also helps understand the essence of working in the sector, even if you have a totally different career line. It covers four short modules to take you through the course.

What You Will Learn:

  • The definition of a service industry
  • Categories of the service industry
  • Projections into the service industry
  • Examples of service industries
  • Characteristics of the service industry
  • Drivers of rapid growth in the service industry
  • Reasons or ways the industry can set you up for success

Benefits of Taking the Course:

  • Understand the fundamentals of the service industry
  • Know how the industry is categorised
  • Understand what makes the service industry unique and what drives growth in the industry
  • Find out how you can benefit from working in the industry and how it can prepare you for success, even in a different career line


Course Modules/Lessons

Module 01: Introduction to the Service Industry

  • What the service industry is
  • About equipment-based service companies
  • About people-based service companies

Module 02: Drivers of Rapid Growth in the Service Industry

  • How the service industry has changed
  • How the demand for services is growing
  • How technology has changed the service industry

Module 03: Characteristics of the Service Industry

  • The distinct attributes needed in the service industry

Module 04: Reasons Working in the Service Industry Can Prepare You for Success

  • How working in the service industry can prepare you for success
  • The importance of money management and time management skills
  • ow developing confidence and patience are key skills in the industry

FIND OUT HOW WE CAN HELP TRAIN YOUR STAFF



FAQ's

  • Who can take the Working in Service Industry Certification course?

    There are no entry requirements to take the course.

  • What is the structure of the course?

    The course is broken down into 4 individual modules. Each module takes between 20 and 90 minutes on average to study. Although students are free to spend as much or as little time as they feel necessary on each module.

  • Where / when can the course be studied?

    The course can be studied study at any time and from any internet connected device

  • Is there a test at the end of the course?

    Once you have completed all 4 modules there is a multiple choice test. The questions will be on a range of topics found within the 4 modules. The test, like the course, is online and can be taken a time and location of your choosing.

  • What is the pass mark for the final test?

    The pass mark for the test is 70%.

  • What happens if a user fails the test?

    If the user doesn’t pass the test first time they will get further opportunities to take the test again after extra study. There are no limits to the number of times a test can be taken.

  • How long does it take to complete the Working in Service Industry Certification course?

    We estimate that the course will take about 3 hours to complete in total, plus an additional 30 minutes for the end of course test.