PA Telephone Skills Certification
Learning PA telephone skills is absolutely essential for current and aspiring personal assistants looking to refine their craft and sharpen their telephone skills. It is also important for managers and supervisors who are looking for tips to improve the overall performance of their PAs.
This course provides a comprehensive guide to essential PA telephone skills, such as making the best first impressions, taking messages effectively, and being organised and calm under pressure.
From the most professional greetings to use, having the right timing and how to be genuinely charming, to the ways of taking and delivering messages properly, this course covers everything you need to know about effective PA telephone skills.
You will learn:
- How to make the best first impression by using the right greetings and being charming
- The perfect timing when taking calls
- How to be organised and efficient when taking and delivering messages
- How to be calm and professional under pressure
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Duration 0.75 hours
Certificate of completion
All major browsers and devices
This course is included as part of our multi-user learning packages.
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Course FAQ
Who can take the PA Telephone Skills Certification course?
There are no entry requirements to take the course.
What is the structure of the course?
The course has 1 module and should take 45 minutes to complete, although students can spend as much or as little time as they feel necessary on the module.
Where / when can the course be studied?
The course can be studied at any time and from any internet-connected device.
Is there a test at the end of the course?
Once you have completed the module there is a multiple choice test. The questions will be on a range of topics found within the module. The test, like the course, is online and can be taken at a time and location of your choosing.
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