How to Handle Social Media Criticism

Learning how to handle social media criticism is absolutely essential for anybody looking to improve their brand image and avoid negative social media repercussions. This is true, whether you are directly responsible for social media management or are looking to improve your company’s social media policy.

This course provides a comprehensive guide to handling social media criticism through establishing effective social media policies and learning how to respond effectively.

From the correct tone and timing of your response to effective tips to ensure your brand remains undamaged and customers remain happy, this course covers everything you need to know about every aspect of handling social media criticism as effectively as possible.

You Will Learn:

  • How to establish a solid social media policy
  • How to respond at the correct time and in the correct manner
  • The importance of honesty and compensation, in order to keep customers happy
  • How to effectively deal with provocation and trolling

Benefits of Taking This Course

  • You will improve your brand image and social media reputation
  • You will increase your page interactions and customer engagements
  • You will improve your product and service offerings through constructive feedback
  • You will retain current customers and attract new ones


Course Modules/Lessons

Module 01: How to Handle Social Media Criticism

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FAQ's

  • Who can take the How to Handle Social Media Criticism Certification course?

    There are no entry requirements to take the course.

  • What is the structure of the course?

    The course is broken down into 1 individual modules. Each module takes between 20 and 90 minutes on average to study. Although students are free to spend as much or as little time as they feel necessary on each module.

  • Where / when can the course be studied?

    The course can be studied study at any time and from any internet connected device

  • Is there a test at the end of the course?

    Once you have completed all 1 modules there is a multiple choice test. The questions will be on a range of topics found within the 1 modules. The test, like the course, is online and can be taken a time and location of your choosing.

  • What is the pass mark for the final test?

    The pass mark for the test is 70%.

  • What happens if a user fails the test?

    If the user doesn’t pass the test first time they will get further opportunities to take the test again after extra study. There are no limits to the number of times a test can be taken.

  • How long does it take to complete the How to Handle Social Media Criticism Certification course?

    We estimate that the course will take about 0.75 hours to complete in total, plus an additional 30 minutes for the end of course test.