Level 3 Hotel Management Diploma
If you run a hotel and are looking to train existing members of your team or new starters to managerial level, this course will prove to be the perfect choice for you. From customer service to marketing, hotel management requires a specialised knowledge in a variety of fields, if someone hopes to become successful.
This interesting 23 module course will guide your staff through everything they need to know, in order to equip themselves with the knowledge they need, so that they can become skilful and effective in the hospitality and tourism industry.
Upon completion of each module, learners will be tested, to ensure that they understand the concepts and ideas that they have been presented with.
Once your team members have completed the course, they will receive an accredited certificate that can either be posted or printed directly from your workplace.
What’s Covered in the Course?
In this course, your staff members will learn about:
- The services and products that customers often expect and how to provide them at a reasonable cost;
- The many available positions that will need to be staffed in an average hotel;
- The differences between types of rooms and hotels and how to price them accordingly;
- The reasons why your team members’ personal appearance and presentation are so important and how to look their best;
- Customer service and why it’s so vital in the hospitality industry;
- Why language is important as a hotel manager, especially knowledge of the English language;
- The various methods of taking reservations, including by e-mail and telephone;
- The best procedures, when checking guests in and out and performing wake up calls
- Why the front desk manager role is key;
- How to accept various forms of payment and why exchange rates are important;
- An introduction to facility management and the role it plays in managing hotels;
- How to market your hotel, to help drive business.
What are the Benefits of the Course?
There are a range of benefits of successfully completing this course. These benefits include:
- Your team members will gain the necessary skills that can help to advance their career in hotel management;
- Gaining an understanding of the central role that a hotel manager plays;
- The ability to study at the time and from the place that works best for your team members;
- Upon completion of the course, your team members will receive an industry-recognised certification that can be printed from the workplace;
- Study materials are available on all major devices - all that’s required is an internet connection.
- The basics of the industry.
- The scope of the industry.
- The basics of hotel management.
- Hotel management planning.
- The various products and services you should offer.
- Additional products and services customers often seek.
- How to handle customers when you do not have the products.
- The future of services within the hospitality industry.
- The different room types.
- More about the rates.
- The type of staff that are required for running a hotel.
- The classifications of hotels.
- What is expected from a manager with their appearance.
- The skills expected from a manager.
- Why those skills are important.
- How to build your skill set.
- The importance of language as a hotel manager.
- How to improve your English if required.
- The importance of having local knowledge.
- How to improve your local knowledge.
- Types of customers.
- How to identify their requirements.
- Dealing with walk-in guests.
- Disabled guests.
- How to take reservations by phone.
- How to take reservations by email and online.
- Information you need to learn about them.
- Supplying confirmation of the booking.
- How to greet guests.
- How to perform the checking in procedure.
- How to assign the rooms.
- How to complete the checking out procedure.
- How to correctly interact with the guests.
- The reasons why this makes a difference.
- How not to interact with the guests.
- The reasons why this makes a difference.
- The key to dealing with guests via the telephone.
- How to deal with a wake up call.
- How to deal with guest requests via the telephone.
- How to deal with room service.
- The different payment methods.
- How to deal with foreign currency.
- About providing foreign exchange services.
- How to understand exchange rates.
- What we mean by front desk management.
- The basics.
- Understanding roles.
- The importance of hiring the correct person.
- The basics of housekeeping.
- The basics of servicing rooms.
- The importance of these roles.
- General cleaning of the hotel.
- The basics of building management.
- The basics of facility management.
- Dealing with emergencies.
- The importance of understanding these roles.
- The basic running of the restaurant.
- The basic running of the bar.
- Dealing with the restaurant/bar managers.
- Delegating jobs.
- How to deal with the issue of items that have been lost and found.
- The length of time items are kept.
- How to deal with the issue of late checkouts.
- Dealing with special requests.
- The key terms and their meaning.
- Their importance to the industry.
- Learn what GOPPAR is
- Learn what an unconstrained demand is
- How your career can progress from start to finish.
- The changing responsibilities with this progression.
- The need for additional qualifications.
- International opportunities.
- The qualities of a successful leader.
- How to develop those qualities.
- How to engage with staff.
- Common mistakes that are made with staff.
- The different types of paperwork.
- How to organise things into a system.
- The importance of checking everything.
- The key to not being stressed by piles of paperwork.
- How to troubleshoot.
- Example of issues and how to deal with them.
- How to deal with medical emergencies.
- How to deal with overbooking.
- How to deal with costs.
- The importance of upselling.
- How to provide value for lower costs.
- How to reduce costs.
- The basics of marketing your hotel.
- The importance of keeping up with technology.
- Hotel websites.
- Using third parties.
Who can take the Level 3 Hotel Management Certification course?There are no entry requirements to take the course.
What is the structure of the course?The course is broken down into 23 individual modules. Each module takes between 20 and 90 minutes on average to study. Although students are free to spend as much or as little time as they feel necessary on each module.
Where / when can the course be studied?The course can be studied study at any time and from any internet connected device
Is there a test at the end of the course?Once you have completed all 23 modules there is a multiple choice test. The questions will be on a range of topics found within the 23 modules. The test, like the course, is online and can be taken a time and location of your choosing.
What is the pass mark for the final test?The pass mark for the test is 70%.
What happens if a user fails the test?If the user doesn’t pass the test first time they will get further opportunities to take the test again after extra study. There are no limits to the number of times a test can be taken.
How long does it take to complete the Level 3 Hotel Management Certification course?We estimate that the course will take about 10 hours to complete in total, plus an additional 30 minutes for the end of course test.