Email Management and Ethics Certification
Email is unavoidable in today’s workplace. Regardless of industry, sector, or even position, you are bound to require the use of email in some capacity at some point in your career. Employees need to understand how to use email properly in a workplace context, and employers must be able to develop and implement email policies that reflect the values and goals of the organisation, while also staying well within the legal framework set out regarding email communication with clients. Learning more about how to manage your email and conduct business through email in an ethical way is an important part of any job role.
This course goes into detail about email management and ethics, giving you the tools you need to conduct your business through email without alienating customers or going against the law.
First, we begin by giving you general information about email, including how it is often misused in the workplace.
Next, we talk about proper email etiquette, which is a crucial part of communicating with others. Anti-spam legislation and practices are also covered.
Finally, we detail the steps involved in creating an ethical email policy.
You will learn:
- The purpose of workplace email
- The difference between encrypted and unencrypted messages
- How you should craft the contents of an email
- The relevant pieces of UK law relating to email marketing
- Why you should create a written email policy
- How to create a robust policy that includes everything you need
Explore our full library of training courses.
Duration 2.5 hours
Modules 4
Certificate of completion
All major browsers and devices
This course is included as part of our multi-user learning packages.
Popular courses
Course FAQ
Who can take the Email Management and Ethics Certification course?
There are no entry requirements to take the course.
What is the structure of the course?
The course has 4 modules and should take 2.5 hours. Each module takes between 15 and 45 minutes on average to complete, although students can spend as much or as little time as they feel necessary on the modules.
Where / when can the course be studied?
The course can be studied at any time and from any internet-connected device.
Is there a test at the end of the course?
Once you have completed the course there is a multiple choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken at a time and location of your choosing.
As featured in
