Discipline and Grievance Certification

Procedures for handling discipline and grievance issues may vary considerably depending on the organisation, but it’s important that processes are implemented within the workplace to ensure that these issues are always dealt with in a fair and consistent manner.

This course will equip you with the skills and approaches required to manage discipline and grievance issues more efficiently by giving a clear understanding of what the terms mean and what appropriate procedures should look like.

You Will Learn:

  • About discipline in the workplace, including what progressive discipline entails
  • How proper policies and procedures should look
  • How to conduct a fair disciplinary hearing
  • About fair reasons for suspension and dismissal
  • How to manage grievances both informally and formally

Benefits of Taking This Course:

  • Your knowledge will allow you to better deal with disciplinary and grievance issues in the workplace
  • Your skills will allow you to implement and follow appropriate procedures
  • You will be able to solve issues early on, preventing them from escalating
  • You will learn how to improve employee relations and reduce time and costs involved with disputes and trials
  • You will be able to better prevent grievances from occurring


Course Modules/Lessons

Module 01: Introduction to Discipline and Grievance

Module 02: Discipline in the Workplace

Module 03: Suspension and Dismissal

Module 04: Conducting a Disciplinary Hearing

Module 05: Managing Grievances

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FAQ's

  • Who can take the Discipline and Grievance Certification course?

    There are no entry requirements to take the course.

  • What is the structure of the course?

    The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although students are free to spend as much or as little time as they feel necessary on each module.

  • Where / when can the course be studied?

    The course can be studied study at any time and from any internet connected device

  • Is there a test at the end of the course?

    Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.

  • What is the pass mark for the final test?

    The pass mark for the test is 70%.

  • What happens if a user fails the test?

    If the user doesn’t pass the test first time they will get further opportunities to take the test again after extra study. There are no limits to the number of times a test can be taken.

  • How long does it take to complete the Discipline and Grievance Certification course?

    We estimate that the course will take about 3 hours to complete in total, plus an additional 30 minutes for the end of course test.