Customer Service in Fashion Shops

In-store and online fashion shop experience depend on many factors such as prices, products and the shop environment. Customer service is key to how clients perceive a fashion store. Although fashion businesses have no control over their competitors, they can control customer service levels.

Therefore, businesses that sell clothes and related accessories (or any other retail business) should always strive to improve their level of customer service. The kind of support a fashion shop accords its customers can either improve or reduce their shopping experience. Generally, that also explains the essence of customer service in retail at large.

This course is divided into four short modules to help you understand customer service, whether you want to open a fashion shop or work in support.

What You Will Learn:

  • The definition of customer service
  • Choosing the right customer service channels
  • Important customer service skills
  • Why good customer service improves customer shopping experience
  • How to deal with difficult customer service scenarios
  • Customer service measurement metrics
  • Qualities of good customer service
  • How to improve customer service and experience in online fashion shops

Benefits of Taking the Course

    Taking the course will help you to:-

  • Understand what customer service is all about
  • Understand how to improve customer service in fashion shops
  • Determine if you want to work in customer service in the fashion industry
  • Understand what it takes to offer exceptional customer service
  • Understand the role of customer service in client satisfaction
  • Understand the benefits of offering high quality customer service


Course Modules/Lessons

Module 01: Introduction to Customer Service

Module 02: Why Good Customer Service Enhances the Customer Experience

Module 03: How to Deal with Difficult Customer Service Scenarios

Module 04: Customer Service Metrics and How to Improve Customer Service for Online Fashion Shops

FIND OUT HOW WE CAN HELP TRAIN YOUR STAFF



FAQ's

  • Who can take the Customer Service in Fashion Shops Certification course?

    There are no entry requirements to take the course.

  • What is the structure of the course?

    The course is broken down into 4 individual modules. Each module takes between 20 and 90 minutes on average to study. Although students are free to spend as much or as little time as they feel necessary on each module.

  • Where / when can the course be studied?

    The course can be studied study at any time and from any internet connected device

  • Is there a test at the end of the course?

    Once you have completed all 4 modules there is a multiple choice test. The questions will be on a range of topics found within the 4 modules. The test, like the course, is online and can be taken a time and location of your choosing.

  • What is the pass mark for the final test?

    The pass mark for the test is 70%.

  • What happens if a user fails the test?

    If the user doesn’t pass the test first time they will get further opportunities to take the test again after extra study. There are no limits to the number of times a test can be taken.

  • How long does it take to complete the Customer Service in Fashion Shops Certification course?

    We estimate that the course will take about 3.0 hours to complete in total, plus an additional 30 minutes for the end of course test.