Duration:
0.5 hrs
Customer Retention Certification
Customer Retention Certification
Every business will have to deal with dissatisfied customers from time to time. Understanding how to resolve customer grievances so they return in the future is key to growing a business’ profits and reputation.
In this course, you will learn what successful businesses do to retain their customers and how they use the principles of great customer service to quickly resolve complaints. You will learn how to communicate with difficult customers, how to use complaints as an opportunity to improve and how your attitude can make all the difference in resolving a challenging situation.
You will learn:
- Why every customer deserves outstanding service and how to respond if a customer makes an unjustified complaint
- How to make a customer feel valued and respected
- How to listen to a customer, show empathy and ask the right questions when they make a complaint
- Why staff need to possess sufficient background knowledge on the products and services they are selling
- Why problem-solving is a key skill you must develop to placate a dissatisfied customer
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All major browsers and devices Course FAQ
Who can take the Customer Retention Certification course?
There are no entry requirements to take the course.
What is the structure of the course?
The course has 2 modules and should take 30 minutes. Each module takes between 15 and 45 minutes on average to complete, although students can spend as much or as little time as they feel necessary on the modules.
Where / when can the course be studied?
The course can be studied at any time and from any internet-connected device.
Is there a test at the end of the course?
Once you have completed the course there is a multiple choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken at a time and location of your choosing.
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