Consumer Rights Certification

Are you aware of your consumer rights? By staying savvy with your consumer rights, you can avoid getting swindled or duped, collect the compensation that you are entitled to and steer clear of misleading advertising. Awareness of your consumer rights can also help you stay one step ahead of unscrupulous sellers and unethical marketing campaigns. Every consumer is entitled to certain basic rights and any violation renders you liable for compensation. As a consumer, you can file your complaint in consumer courts and get the company blacklisted if they have breached their contract with you. Awareness of consumer rights helps improve fair trade practices and provides a balance of power between sellers and consumers.

This course on ‘Consumer Rights’ provides information on:

  • How to define consumer rights, why they are important and how it helps to be aware of your rights
  • The fundamental consumer rights available to every customer including right to choose, right to be informed, right to safety, right to basic needs and so on.
  • How sale and purchase agreements work and what to do in case of violation of contract
  • How to identify unfair business terms and what to do if you are a victim of unethical practices
  • How to block, stop or complain about unsolicited direct marketing communications and how to protect your right to privacy

You can benefit from studying the course in the following ways:

  • There will be reduced likelihood of getting duped or swindled over purchase of products and services; you will learn how to identify a breach of contract
  • You can enjoy your right to privacy without getting disturbed due to unwanted communications
  • There are higher chances of enjoying more competitive prices and avoiding paying any hidden charges


Course Modules/Lessons

Module 01: What are Consumer Rights and why do they Matter?

Module 02: Fundamental Consumer Rights

Module 03: Consumer Contracts and Agreements

Module 04: Unfair Business Practices

Module 05: Unsolicited Marketing Communication and Unethical Marketing Practices

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FAQ's

  • Who can take the Consumer Rights Awareness Certification course?

    There are no entry requirements to take the course.

  • What is the structure of the course?

    The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although students are free to spend as much or as little time as they feel necessary on each module.

  • Where / when can the course be studied?

    The course can be studied study at any time and from any internet connected device

  • Is there a test at the end of the course?

    Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.

  • What is the pass mark for the final test?

    The pass mark for the test is 70%.

  • What happens if a user fails the test?

    If the user doesn’t pass the test first time they will get further opportunities to take the test again after extra study. There are no limits to the number of times a test can be taken.

  • How long does it take to complete the Consumer Rights Awareness Certification course?

    We estimate that the course will take about 3 hours to complete in total, plus an additional 30 minutes for the end of course test.