Duration:
3 hrs
Consumer Rights Awareness Certification
Consumer Rights Certification
Are you aware of your consumer rights? By staying savvy with your consumer rights, you can avoid getting swindled or duped, collect the compensation that you are entitled to and steer clear of misleading advertising. Awareness of your consumer rights can also help you stay one step ahead of unscrupulous sellers and unethical marketing campaigns. Every consumer is entitled to certain basic rights and any violation renders you liable for compensation. As a consumer, you can file your complaint in consumer courts and get the company blacklisted if they have breached their contract with you. Awareness of consumer rights helps improve fair trade practices and provides a balance of power between sellers and consumers.
This course on ‘consumer rights’ provides information on:
- How to define consumer rights, why they are important and how it helps to be aware of your rights
- The fundamental consumer rights available to every customer including right to choose, right to be informed, right to safety, right to basic needs and so on.
- How sale and purchase agreements work and what to do in case of violation of contract
- How to identify unfair business terms and what to do if you are a victim of unethical practices
- How to block, stop or complain about unsolicited direct marketing communications and how to protect your right to privacy
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Who can take the Consumer Rights Awareness Certification course?
There are no entry requirements to take the course.
What is the structure of the course?
The course has 5 modules and should take 3 hours. Each module takes between 15 and 45 minutes on average to complete, although students can spend as much or as little time as they feel necessary on the modules.
Where / when can the course be studied?
The course can be studied at any time and from any internet-connected device.
Is there a test at the end of the course?
Once you have completed the course there is a multiple choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken at a time and location of your choosing.
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