Caring for your Customers’ Needs Certification

There are no entry requirements to take the course.

The course has 1 module and should take 1 hour to complete, although students can spend as much or as little time as they feel necessary on the module.

The course can be studied at any time and from any internet-connected device.

Once you have completed the module there is a multiple choice test. The questions will be on a range of topics found within the module. The test, like the course, is online and can be taken at a time and location of your choosing.

The pass mark for the test is 80%

If the user doesn’t pass the test the first time, they will have two further opportunities to take the test after extra study.

We estimate that the course will take about 1 hour to complete in total, plus an additional 10 minutes for each of the end of module tests.