Call Centre Skills Certification
Learning about call centre skills is vital for anybody looking to begin or further their career in the vibrant call centre industry – it is also important information for employers of call centre agents to ensure they choose the right staff!
From the personal traits such as teachability and empathy, to the technical skills such as computer literacy and communication skills you need to land the call centre job of your dreams, this course covers everything you need to know about call centre skills!
You will learn:
- The personal traits you need to land the call centre job of your dreams
- Vital categories of knowledge to help you during your interview and call centre career
- How to ensure that call centre candidates have what it takes to perform their job
- How to further your call centre career by improving your knowledge and personal traits
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Duration 0.75 hours
Modules 1
Certificate of completion
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This course is included as part of our multi-user learning packages.
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Course FAQ
Who can take the Call Centre Skills Certification course?
There are no entry requirements to take the course.
What is the structure of the course?
The course has 1 module and should take 45 minutes to complete, although students can spend as much or as little time as they feel necessary on the module.
Where / when can the course be studied?
The course can be studied at any time and from any internet-connected device.
Is there a test at the end of the course?
Once you have completed the module there is a multiple choice test. The questions will be on a range of topics found within the module. The test, like the course, is online and can be taken at a time and location of your choosing.
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