Admin, PA and Secretarial

This course is a guide for those interested in working as any kind of administrator in an office setting. This includes personal assistant (PA) and secretarial positions. It’s also ideal for those who currently hold administrative positions and want to expand their skills in order to learn new tips and tricks.

In each module, the course will evaluate a specific skill that is necessary in every administrative position. We will go over general skills, such as customer communication and confidence in the workplace, as well as more specific skills, such as business writing and useful computer applications.

Participants in this course will acquire valuable information that is directly applicable to any administrative position. Whether they be as a PA or a secretary, jobs in administration deal with many aspects of a business.

Employees in these positions have to deal with senior staff and customers, as well as other businesses. In order to do so effectively, they need to have a wide array of skills that address all these areas.

This course offers a deeper look at these necessary abilities and leaves students able to do their administration jobs with greater ease, skill and confidence.

What You Will Learn:

  • Valuable skills that will help in any administrative position
  • How to use Microsoft Outlook and Excel
  • How to communicate with senior staff
  • How to communicate with customers and clients in a professional manner
  • How to manage your time and keep organised in your job

Benefits of Taking This Course:

  • Gain valuable skills that are attractive to employers
  • Gain tips and tricks that are useful in the workplace and can help you carry out your job more effectively
  • Learn about everything that a PA or secretarial job entails
  • Learn how to conduct business online, on the telephone and in person
  • Improve your confidence in the workplace to enable you to become a better employee


Course Modules/Lessons

Module 01: Introduction and Calendar Management

Module 02: Writing Letters, Faxes and Emails in a Business Setting

Module 03: Telephone Skills and Building Your Self-confidence

Module 04: Making Travel Arrangements and Invoicing

Module 05: Time Management and Efficient Filing

Module 06: Customer Care and Dealing with Complaints

Module 07: Planning Ahead, Presenting and Proofreading

Module 08: Typing and Word Processing

Module 09: A Quick Look at Microsoft Outlook and Excel

Module 10: Organising Meetings and Effective Communication

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FAQ's

  • Who can take the Admin, PA and Secretarial Certification course?

    There are no entry requirements to take the course.

  • What is the structure of the course?

    The course is broken down into 10 individual modules. Each module takes between 20 and 90 minutes on average to study. Although students are free to spend as much or as little time as they feel necessary on each module.

  • Where / when can the course be studied?

    The course can be studied study at any time and from any internet connected device

  • Is there a test at the end of the course?

    Once you have completed all 10 modules there is a multiple choice test. The questions will be on a range of topics found within the 10 modules. The test, like the course, is online and can be taken a time and location of your choosing.

  • What is the pass mark for the final test?

    The pass mark for the test is 70%.

  • What happens if a user fails the test?

    If the user doesn’t pass the test first time they will get further opportunities to take the test again after extra study. There are no limits to the number of times a test can be taken.

  • How long does it take to complete the Admin, PA and Secretarial Certification course?

    We estimate that the course will take about 7.5 hours to complete in total, plus an additional 30 minutes for the end of course test.